Discovering the local in national cultural heritage collections. How web maps can help the UK public engage with their ‘own places’

Abstract

• Identity is a critical influence on the public’s engagement with cultural heritage. This article emphasises the role of geographical scale in this relationship examining how the presentation of local heritage can foster meaningful engagement with collections. The geographical information embedded in digital collections – such as where objects were made or the locations they depict and describe – can help varied audiences to discover digital heritage records that are significant to them. Yet the interactive web maps used by cultural heritage organisations have not presented the breadth of collections effectively. Audience research conducted by the Locating a National Collection project offered insights into how the presentation of local heritage using web maps can broaden engagement. A survey explored the values, motivations and identities of the UK public in relation to geography and web technologies. ‘Pretotypes’ or sketches of interfaces prompted focus groups to offer insights into interface design and the suitability of collections. The public were not only interested in heritage connected to the area where they reside but also a range of familiar locations drawn from memory, genealogy and community, termed their ‘own places’. Only particular collections offer geographical information of suitable quality and distribution to support engagement with familiar locations at a local scale. This user-centred approach can help organisations to design web maps that help audiences discover the parts of collections they find meaningful. The article offers the first step in a pathway to achieving social impact such as community building through digital collections.