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The People's Network (PN) was launched in 2002. Its main aims were to connect all public libraries to the internet as part of a UK government commitment to provide universal access to the net by 2005, and to ensure that all citizens were able to benefit from the new opportunities offered by ICT. This article summarises the findings of the evaluation carried out by the Tavistock Institute, which assessed the success of the People's Network in terms of the development of ICT-based services and activities; and its effects on staff, users and libraries.