Communication, collaboration, and enhancing the learning experience: developing a collaborative virtual enquiry service in university libraries in the north of England
Resource type
Journal article
Creator (person)
Jolly, Liz
White, Sue
Date published
March 8, 2016
Abstract
This article uses the case study of developing a collaborative “out-of-hours” virtual enquiry service by members of the Northern Collaboration Group of academic libraries in the north of England to explore the importance of communication and collaboration between academic library services in enhancing student learning. Set within the context of a rapidly changing UK higher education sector the article considers the benefits and challenges of collaboration and the contribution of library services to the student experience. The project demonstrated clear benefits to student learning and evidence of value for money to individual institutions as well as showing commitment to national shared services agendas. Effective communication with students, with colleagues and stakeholders in our own and other Northern Collaboration member institutions, and with OCLC, our partner organization, was a critical success factor in the development, promotion, and uptake of the new service.
Journal title
New Review of Academic Librarianship
Volume
22
Issue
2-Mar
Publisher
Taylor & Francis
Place of publication
UK
ISSN
1361-4533
eISSN
1740-7834
Official URL
Rights statement
In Copyright